Study No. 2

Study No. 2

Study No. 2

Accessibility Leadership

Accessibility Leadership

Accessibility Leadership

A close-up of man wearing Google Glass and looking up while an user interface screen is superimposed mid-air.
A close-up of man wearing Google Glass and looking up while an user interface screen is superimposed mid-air.
A close-up of man wearing Google Glass and looking up while an user interface screen is superimposed mid-air.

Introduction

Introduction

Introduction

Why Accessibility Matters

Why Accessibility Matters

Why Accessibility Matters

It’s a mindset that bakes equity into every blueprint, so products work the first time for every user, not just the usual suspects. When it’s done right, accessibility unlocks talent, crushes needless friction, and turns so-called limitations into launchpads for innovation. In short, accessibility leadership clears the path so everyone can sprint.

It’s a mindset that bakes equity into every blueprint, so products work the first time for every user, not just the usual suspects. When it’s done right, accessibility unlocks talent, crushes needless friction, and turns so-called limitations into launchpads for innovation. In short, accessibility leadership clears the path so everyone can sprint.

It’s a mindset that bakes equity into every blueprint, so products work the first time for every user, not just the usual suspects. When it’s done right, accessibility unlocks talent, crushes needless friction, and turns so-called limitations into launchpads for innovation. In short, accessibility leadership clears the path so everyone can sprint.

Close-up of a buttoned shirt being opened up to reveal a t-shirt with "Amazon" logo fingerspelled in American Sign Language.
Close-up of a buttoned shirt being opened up to reveal a t-shirt with "Amazon" logo fingerspelled in American Sign Language.

Challenge No. 1

Challenge No. 1

Challenge No. 1

How To Scale Accommondations

How To Scale Accommondations

How To Scale Accommondations

From the first interview handshake to the last late-night sprint, every Deaf or hard-of-hearing Amazonian needs an interpreter in the room—warehouse floor, Zoom window, or executive war room—no excuses, no lag. The challenge: stand up a 24/7, globally routed ASL program that can match Amazon's launch-a-day pace and make “interpreter on deck” as automatic as joining a meeting.

From the first interview handshake to the last late-night sprint, every Deaf or hard-of-hearing Amazonian needs an interpreter in the room—warehouse floor, Zoom window, or executive war room—no excuses, no lag. The challenge: stand up a 24/7, globally routed ASL program that can match Amazon's launch-a-day pace and make “interpreter on deck” as automatic as joining a meeting.

From the first interview handshake to the last late-night sprint, every Deaf or hard-of-hearing Amazonian needs an interpreter in the room—warehouse floor, Zoom window, or executive war room—no excuses, no lag. The challenge: stand up a 24/7, globally routed ASL program that can match Amazon's launch-a-day pace and make “interpreter on deck” as automatic as joining a meeting.

A woman wearing orange safety vest with a symbol representing "deaf" patched on. She is smiling and in the background out of focus is a warehouse setting.
A woman wearing orange safety vest with a symbol representing "deaf" patched on. She is smiling and in the background out of focus is a warehouse setting.
A woman wearing orange safety vest with a symbol representing "deaf" patched on. She is smiling and in the background out of focus is a warehouse setting.

The Solution

The Solution

The Solution

I built Amazon’s first in-house ASL Interpreting agency
I built Amazon’s first in-house ASL Interpreting agency
I built Amazon’s first in-house ASL Interpreting agency

A 24/7 roster of staff interpreters paired with a scheduling platform that drops an interpreter into any meeting—from first-round interview to board review—in minutes. Each Deaf employee gets an anchor interpreter for daily rhythm, while a global bench covers overflow and night shifts. Seamless communication cut hiring friction and sparked a surge of new Deaf talent across engineering, operations, and creative teams.

A 24/7 roster of staff interpreters paired with a scheduling platform that drops an interpreter into any meeting—from first-round interview to board review—in minutes. Each Deaf employee gets an anchor interpreter for daily rhythm, while a global bench covers overflow and night shifts. Seamless communication cut hiring friction and sparked a surge of new Deaf talent across engineering, operations, and creative teams.

A 24/7 roster of staff interpreters paired with a scheduling platform that drops an interpreter into any meeting—from first-round interview to board review—in minutes. Each Deaf employee gets an anchor interpreter for daily rhythm, while a global bench covers overflow and night shifts. Seamless communication cut hiring friction and sparked a surge of new Deaf talent across engineering, operations, and creative teams.

A close-up of a woman smiling and wearing white Google Glass.
A close-up of a woman smiling and wearing white Google Glass.

Challenge No. 2

Challenge No. 2

Challenge No. 2

How to Make Google Platforms Accessible

How to Make Google Platforms Accessible

How to Make Google Platforms Accessible

YouTube hosts billions of videos; Google Glass floats screens an inch from your eye—yet neither spoke to Deaf viewers. The task: inject accurate, real-time captions into a never-ending video library and stream them onto a head-mounted display, all without lag or clunky work-arounds.

YouTube hosts billions of videos; Google Glass floats screens an inch from your eye—yet neither spoke to Deaf viewers. The task: inject accurate, real-time captions into a never-ending video library and stream them onto a head-mounted display, all without lag or clunky work-arounds.

YouTube hosts billions of videos; Google Glass floats screens an inch from your eye—yet neither spoke to Deaf viewers. The task: inject accurate, real-time captions into a never-ending video library and stream them onto a head-mounted display, all without lag or clunky work-arounds.

A person's point of view seated in middle of a movie theater with a Google Glass UI screen superimposed on a movie screen.
A person's point of view seated in middle of a movie theater with a Google Glass UI screen superimposed on a movie screen.
A person's point of view seated in middle of a movie theater with a Google Glass UI screen superimposed on a movie screen.

The Solution

The Solution

The Solution

Captions Everywhere—From Google Glass to YouTube
Captions Everywhere—From Google Glass to YouTube
Captions Everywhere—From Google Glass to YouTube

I turned Glass into a portable subtitle projector: slip it on in any cinema, any country, and the dialogue scrolls in your line of sight—no matter the language. Then I gave karaoke fans their own mic drop by streaming synced lyrics straight to the lens. On YouTube, I crowdsourced accuracy: a voting pipeline that bubbles the worst captions to the top and lets the community patch them in real time.

I turned Glass into a portable subtitle projector: slip it on in any cinema, any country, and the dialogue scrolls in your line of sight—no matter the language. Then I gave karaoke fans their own mic drop by streaming synced lyrics straight to the lens. On YouTube, I crowdsourced accuracy: a voting pipeline that bubbles the worst captions to the top and lets the community patch them in real time.

I turned Glass into a portable subtitle projector: slip it on in any cinema, any country, and the dialogue scrolls in your line of sight—no matter the language. Then I gave karaoke fans their own mic drop by streaming synced lyrics straight to the lens. On YouTube, I crowdsourced accuracy: a voting pipeline that bubbles the worst captions to the top and lets the community patch them in real time.

A 2025 Toyota Grand Highlander is parked on a beach. Weather is slightly overcase and there is a mountain in the background.
A 2025 Toyota Grand Highlander is parked on a beach. Weather is slightly overcase and there is a mountain in the background.

Challenge No. 3

Challenge No. 3

Challenge No. 3

Drive-In, Zero Drive-By

Drive-In, Zero Drive-By

Drive-In, Zero Drive-By

Toyota, Amazon, and IMDb wanted their Grand Highlander launch to feel like a blockbuster—except drive-ins usually leave disabled fans parked on the fringe. My brief: turn an L.A. movie-night spectacle into a fully accessible adventure without dimming the Hollywood shine.

Toyota, Amazon, and IMDb wanted their Grand Highlander launch to feel like a blockbuster—except drive-ins usually leave disabled fans parked on the fringe. My brief: turn an L.A. movie-night spectacle into a fully accessible adventure without dimming the Hollywood shine.

Toyota, Amazon, and IMDb wanted their Grand Highlander launch to feel like a blockbuster—except drive-ins usually leave disabled fans parked on the fringe. My brief: turn an L.A. movie-night spectacle into a fully accessible adventure without dimming the Hollywood shine.

A family of two dads and two children walking towards a 2025 Toyota Grand Highlander.
A family of two dads and two children walking towards a 2025 Toyota Grand Highlander.
A family of two dads and two children walking towards a 2025 Toyota Grand Highlander.
A close-up of 2025 Toyota Grand Highlander's liftgate opened with a picnic set-up next to it.
A close-up of 2025 Toyota Grand Highlander's liftgate opened with a picnic set-up next to it.
A close-up of 2025 Toyota Grand Highlander's liftgate opened with a picnic set-up next to it.
Night time aerial view of cars parked in a drive-in movie theater.
Night time aerial view of cars parked in a drive-in movie theater.
Night time aerial view of cars parked in a drive-in movie theater.

The Solution

The Solution

The Solution

We assembled an all-access task force
We assembled an all-access task force
We assembled an all-access task force

Deaf ASL interpreters at every microphone, a squad of ambassadors with disabilities to flag real-world gaps, and wheelchair-friendly paths lit like a runway. Films rolled with open captions and a separate audio-description channel; even the kids’ puppet show signed along. Result: a premiere where no one had to honk for access—every seat was the best seat.

Deaf ASL interpreters at every microphone, a squad of ambassadors with disabilities to flag real-world gaps, and wheelchair-friendly paths lit like a runway. Films rolled with open captions and a separate audio-description channel; even the kids’ puppet show signed along. Result: a premiere where no one had to honk for access—every seat was the best seat.

Deaf ASL interpreters at every microphone, a squad of ambassadors with disabilities to flag real-world gaps, and wheelchair-friendly paths lit like a runway. Films rolled with open captions and a separate audio-description channel; even the kids’ puppet show signed along. Result: a premiere where no one had to honk for access—every seat was the best seat.

Final Thoughts on Accessibility Leadership
Final Thoughts on Accessibility Leadership
Final Thoughts on Accessibility Leadership

From scaling a 24/7 ASL corps inside Amazon to subtitles onto Google Glass and cleaning up YouTube’s caption chaos, every project aimed at the same bullseye: nobody waits for access. The Grand Highlander drive-in proved the formula works off-screen too—turn the venue itself into adaptive tech and the whole crowd levels up. Different brands, one playbook: dismantle the barrier, wire the fix into the system, and make inclusion the headline, not the footnote.

From scaling a 24/7 ASL corps inside Amazon to subtitles onto Google Glass and cleaning up YouTube’s caption chaos, every project aimed at the same bullseye: nobody waits for access. The Grand Highlander drive-in proved the formula works off-screen too—turn the venue itself into adaptive tech and the whole crowd levels up. Different brands, one playbook: dismantle the barrier, wire the fix into the system, and make inclusion the headline, not the footnote.

From scaling a 24/7 ASL corps inside Amazon to subtitles onto Google Glass and cleaning up YouTube’s caption chaos, every project aimed at the same bullseye: nobody waits for access. The Grand Highlander drive-in proved the formula works off-screen too—turn the venue itself into adaptive tech and the whole crowd levels up. Different brands, one playbook: dismantle the barrier, wire the fix into the system, and make inclusion the headline, not the footnote.

Client List
Client List
Client List
YouTube Toyota Amazon Google IMDb
YouTube Toyota Amazon Google IMDb
YouTube Toyota Amazon Google IMDb
Type of Projects
Type of Projects
Type of Projects
Consulting Prototyping Metrics & Scorecards Training/Culture Programs Advocacy
Consulting Prototyping Metrics & Scorecards Training/Culture Programs Advocacy
Consulting Prototyping Metrics & Scorecards Training/Culture Programs Advocacy
Partners
Partners
Cinespia MGM Studios Laika Studios Dolby Atmos Focus Features Wieden + Kennedy
Cinespia MGM Studios Laika Studios Dolby Atmos Focus Features Wieden + Kennedy
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Accessibility is the
innovation engine.

Build for edge cases first; the mainstream will follow.

Let's Collaborate
Meet my partners who are part of making the future inclusive.
A bird's eye view of two tattooed arms holding and drawing on a piece of paper with a grid cutting mat underneath.

Accessibility is the
innovation engine.

Build for edge cases first; the mainstream will follow.

Let's collaborate
Meet my partners who are part of making the future inclusive.
A bird's eye view of two tattooed arms holding and drawing on a piece of paper with a grid cutting mat underneath.

Accessibility is the
innovation engine.

Build for edge cases first; the mainstream will follow.

Let's Collaborate
Meet my partners who are part of making the future inclusive.
A bird's eye view of two tattooed arms holding and drawing on a piece of paper with a grid cutting mat underneath.